SMS Terms of Service

1. Program Description

Lasena Health Inc. (“Lasena Health,” “we,” “our,” or “us”) may send SMS/text messages to individuals who have opted in to receive communications from us. These messages may include:

• Responses to inquiries submitted through our website or by phone
• Appointment reminders and care coordination updates (for patients and families enrolled in our services)
• Information about hospice services, caregiving resources, and community events
• Employment and recruitment communications (for applicants who opt in)

2. How to Opt In

You may opt in to receive SMS messages from Lasena Health by:

• Checking the SMS opt-in box on our website contact or referral forms
• Verbally consenting during a phone interaction with our team
• Texting START to our number

By opting in, you will receive the following confirmation: “Thank you for opting into SMS messaging from Lasena Health. Message frequency varies. To opt out, text STOP. For assistance, text HELP or visit www.lasenahealth.com. Message & data rates may apply.”

Consent is not a condition of receiving hospice services.

3. Message Frequency

Message frequency varies based on your inquiry or care needs. You may receive up to a few messages per week during active communication. We do not send unsolicited promotional blasts.

4. Message & Data Rates

Standard message and data rates may apply depending on your carrier and plan. Lasena Health does not charge for SMS messages, but your mobile carrier may. Contact your carrier for rate details.

5. How to Opt Out

You can stop receiving SMS messages from Lasena Health at any time by:

• Replying STOP to any message you receive from us
• Contacting us directly at (803) 744-3550 or patientcare@lasenahealth.com

After texting STOP, you will receive the following confirmation: “You will no longer receive messages from Lasena Health. To opt back in at any time reply START.” No further messages will be sent unless you opt back in.

6. Help

For help or more information, reply HELP to any message. You will receive: “Thank you for contacting Lasena Health. For assistance: call us at 803-744-3550, email us at patientcare@lasenahealth.com, or visit our support page at lasenahealth.com/contact.” You can also contact us directly:

7. Privacy

Information collected in connection with SMS communications is handled in accordance with our Privacy Policy. We do not sell or share your mobile number with third parties for their own marketing purposes.

8. Supported Carriers

Our SMS program is supported by most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, Boost, and Cricket. Carrier support may vary.

9. Changes to These Terms

Lasena Health reserves the right to update these SMS Terms of Service at any time. Changes will be reflected by the “Last Updated” date above. Continued participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.