Privacy Policy

1. Who We Are

Lasena Health Inc. (“Lasena Health,” “we,” “our,” or “us”) is a Medicare-certified hospice provider located at 4408 Forest Drive, Suite 102-D, Columbia, SC 29206. We are committed to protecting the privacy and confidentiality of all individuals who interact with our services, including patients, family members, caregivers, healthcare professionals, and website visitors.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address when you contact us or submit a form on our website.
• Inquiry details — information you voluntarily share when asking about hospice services, referrals, or employment.
• Website usage data — pages visited, time on site, browser type, device type, and referring URLs, collected via standard analytics tools.
• Communications — messages you send us via email, contact forms, or SMS/text message.

We do not collect Protected Health Information (PHI) through this website. PHI is governed separately under HIPAA and our Notice of Privacy Practices, which is provided directly to patients and their families at the time of service.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our hospice services
• Process patient referrals submitted by healthcare professionals
• Communicate with you about your inquiry, including via phone, email, or SMS if you have opted in
• Improve our website and understand how visitors engage with our content
• Comply with applicable legal and regulatory requirements

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties only as necessary to operate our business, including:

• Technology providers (website hosting, analytics, communication platforms) under confidentiality agreements
• Legal or regulatory authorities if required by law or court order

5. SMS / Text Messaging

If you opt in to receive SMS communications from Lasena Health, you consent to receive text messages at the phone number you provided. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Terms of Service for full details.

6. Cookies & Analytics

Our website may use cookies and similar technologies to understand traffic patterns and improve your experience. You can disable cookies in your browser settings; however, some features of the site may not function as intended.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to avoid sending sensitive personal or health information via website contact forms.

8. HIPAA Notice

As a hospice provider, Lasena Health is a covered entity under HIPAA. The privacy of patient health information is governed by our separate Notice of Privacy Practices, provided to patients and authorized representatives upon enrollment. This website privacy policy applies to non-clinical website interactions only.

9. Children’s Privacy

This website is not directed to children under 13 years of age, and we do not knowingly collect personal information from minors.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To make a request, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. We encourage you to review this page periodically.